Privacy Policy 

Introduction 

Savour The Tweed is managed by The Tweed Visitor Information Services Ltd trading as The Tweed Tourism Company ("we," "our," or "us"). We are committed to providing quality services to you, and this policy outlines our ongoing obligations regarding the management of your Personal Information. 

We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information. 

You can access a copy of the Australian Privacy Principles from the Office of the Australian Information Commissioner’s website. 

What Is Personal Information and Why Do We Collect It? 

Personal Information is information or an opinion that identifies an individual. This may include names, addresses, email addresses, and phone numbers. 

We collect Personal Information to provide you with our services, such as email marketing for inspiration, updates, and information about Savour The Tweed. Collection methods include but are not limited to: 

  • Gathering email addresses through our website or meta 

  • Participation in digital competitions 

  • Purchase of event tickets 

  • Attendance at events 

We may use your Personal Information for secondary purposes closely related to the primary purpose, where such use is reasonable. You can unsubscribe from our marketing lists at any time via the opt-out links in our emails. 

How Do We Collect Your Personal Data? 

The types of personal information we collect, store, and use include: 

  • Technical Information: IP address, geographical location, browser type and version, and operating system. 

  • Usage Data: Information about your visits to and use of this website, including the referral source, length of visit, page views, and website navigation paths. 

  • Registration Data: Information you provide when registering with our website, such as your email address. 

  • Profile Data: Information you enter when creating a profile on our website, including your name, profile picture, gender, birthday, relationship status, interests, hobbies, educational details, and employment details. 

  • Subscription Data: Information entered to set up subscriptions to our emails and/or newsletters. 

  • Transactional Data: Information related to purchases, services used, or transactions made through our website, including your name, address, telephone number, email address, and credit card details. 

  • Content Data: Information you post on our website for publication. 

  • Any Other Information: Any other personal information you send to us. 

How We Use Personal Information 

Personal Information submitted through our website will be used as specified in this policy or on the relevant pages of the website. We may use your personal information for the following: 

  • Administering our website and business 

  • Personalizing the website for you 

  • Enabling your use of the services available on our website 

  • Processing and delivering purchases made through our website 

  • Sending statements, invoices, and payment reminders 

  • Sending non-marketing commercial communications 

  • Sending you email notifications you have requested 

  • Sending our email newsletter if you have signed up (you can unsubscribe at any time) 

  • Sending marketing communications related to our business or third parties, which we think may interest you 

  • Providing third parties with statistical information about our users 

  • Handling inquiries and complaints related to our website 

  • Ensuring website security and fraud prevention 

  • Verifying compliance with website terms and conditions 

  • Other uses as permitted by you or applicable law 

If you submit personal information for publication on our website, we will use it in accordance with the license you grant us. Privacy settings can limit the publication of your information and can be adjusted using website controls. 

We will not supply your personal information to any third party for their direct marketing without your expressed consent. 

Sensitive Information 

Sensitive information includes details about racial or ethnic origin, political opinions, memberships, religious or philosophical beliefs, criminal records, or health information. We do not collect or request sensitive information. 

Disclosure of Personal Information 

Your Personal Information will only be disclosed when required or authorized by law. We will take all reasonable steps to protect your information in all other circumstances. 

Third Parties 

We do not provide your information to third parties, except for the Tweed Shire Council, as required for our contracted Destination Marketing support. 

Our website may include hyperlinks to third-party websites. We are not responsible for the privacy policies and practices of third parties. 

Cookies 

A cookie is a file containing an identifier sent by a web server to a web browser and stored by the browser. We use both session and persistent cookies on our website. 

Cookies we use include: 

  • Google Analytics and Adwords: For website recognition, tracking navigation, improving usability, and targeted advertising. 

Most browsers allow you to refuse cookies: 

  • In Internet Explorer: Click "Tools," "Internet Options," "Privacy," "Advanced." 

  • In Firefox: Click "Tools," "Options," "Privacy," "Use custom settings for history," untick "Accept cookies from sites." 

  • In Chrome: Click "Customize and control," "Settings," "Show advanced settings," "Content settings," "Block sites from setting any data." 

Blocking cookies will impact usability. You can delete cookies through browser settings. 

Security of Personal Information 

Your Personal Information is stored securely to prevent misuse, loss, and unauthorized access, modification, or disclosure. 

When no longer needed for its collected purpose, we will take steps to destroy or permanently de-identify your Personal Information. Most Personal Information will be retained in client files for a minimum of seven years. 

Access to Your Personal Information 

You may access and correct your Personal Information, subject to certain exceptions. To do so, please contact us using the details below. 

Maintaining the Quality of Your Personal Information 

We strive to ensure your Personal Information is accurate, complete, and up-to-date. If you find inaccuracies, please notify us promptly for correction. 

Policy Updates 

This Privacy Policy may change periodically and is available on our website. 

Contact Us 

If you have any queries or complaints about our Privacy Policy, please contact us: 

The Tweed Visitor Information Services Ltd 

Email: info@thetweed.com.au 

Phone: 1800 674 414